RETURNS & SHIPPING
RETURN POLICY
Thank you for understanding that all cosmetics are final sale products. However, your ultimate satisfaction is our highest priority. If you receive a product that you are not satisfied with, please reach out to us at customerservice@jazcosmetics.com and we will do our absolute best to make it right.
SHIPPING
Yes! Orders over $75 ship free with code FREESHIP
Our average shipping time is 1-3 business days. You should receive tracking info in your order confirmation by email or in messenger. If you choose local pick up instead of shipping, you will receive an email when your item is ready for pickup!
Our shipping rate is calculated by the weight of the items in your order.
Yes! If you are local to Carrollton, GA, we do offer pick up at our warehouse from 9 AM-4 PM, Monday-Friday! The address to our Warehouse is: 3719 S HWY 16 Carrollton, GA 30116 (it should send you towards Whitesburg, GA). Sometimes, the address 3719 SR-16 Whitesburg GA 30116 will get you there easier!
Once it leaves JAZ Cosmetics Warehouse, it is completely out of our control. Please contact your local post office. At USPS, all of their employees have GPS scanners and can help you locate where your package was delivered.