FAQs
FREQUENTLY ASKED QUESTIONS
If you don't find an answer here, feel free to contact us via the information listed at the bottom of our website.
PRODUCTS
We have included descriptions of shades and undertones for each product - this is a great resource for choosing your perfect color! We also offer sample packs for our foundation and BB creams, so you can try them before buying a full-size bottle.
If you have any questions or hesitations when choosing your color, you can always reach out and we will do our very best to help you.
Yes! We take pride in creating top-notch products. All of our products are made in the United States. Also, all of our products are cruelty-free, gluten-free, paraben-free, vegan, and organic.
Yes! You can find key ingredients (and full ingredients for most products) below each product.
If you have further questions, feel free to email us at customerservice@jazcosmetics.com
ORDERING
If you need to change/cancel your order we totally understand! However, we need to be contacted immediately. You can email us at customerservice@jazcosmetics.com. Once our fulfillment team hits “process” (usually within 24-48hrs) we unfortunately are not able to make any changes to your order.
You will receive an email confirmation from us once your order is placed and received on our end.
PAYMENT
We take any of the major credit cards, PayPal, Venmo, Apple Pay, and ShopPay.
ShopPay is Shopify's payment portal. If you want a faster checkout, you can enable ShopPay by entering your phone number and payment information. Once you have done this one time, checking out with ShopPay is super fast and easy.
RETURNS
Thank you for understanding that all cosmetics are final sale products. However, your ultimate satisfaction is our highest priority. If you receive a product that you are not satisfied with, please reach out to us at customerservice@jazcosmetics.com and we will do our best to make it right.